Merchtable
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Knowledge base
Before You Order FAQ
Processing Time
1
How long do I have to wait for my order to ship after ordering?
Preorders and Backorders
2
What is a backorder?
When will my pre-order be processed?
Shipping Policy
1
Once shipped, when can I expect my order?
Tracking Information
0
Payments & Refunds FAQ
Pending Transaction
1
Why was I charged for an order that did not go through?
Currency
1
Can I order from another country?
General Refund Policy
1
Can I get a refund?
Live Event Sales
1
Can I return/exchange something I bought at a concert?
Order FAQ
Returning Merchandise
1
How do I return/exchange an item?
Digital Downloads
1
Digital Music Downloads
Cancellation Policy
1
Cancelling an Order
Shipping
Domestic
3
Tracking: Where is My Order?
Shipping to APO/FPO Addresses
COVID-19 Shipping Delays
International
3
Budget International Shipping
Customs, Duties, and Taxes
How To Find Your Alternate Tracking Number
Route FAQ
Route Protection procedures.
10
What is Route and Green Package Protection?
What is Carbon Neutral Shipping?
How does Green Package Protection/Carbon Neutral Shipping work?
Where is My Order?
How Does Route Work?
View all 10
Site FAQ
Cookies
1
Cookies
Merchtable Contact Info
2
Contact Information
New Store Inquiry
Sizing Information
1
Sizes & Measurements
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