To cancel an order, contact us at and include the order number and any alternate emails you used to purchase (if applicable.)

Cancelled orders are eligible for a full refund (price of the item(s) + shipping)

Orders are eligible for cancellation up until the order is marked "shipped." To help ensure your order is cancelled and fully refunded, contact as soon as possible after your order has been confirmed. 

Once a label has printed, we are unable to amend the shipping address. Processing has been complete even if it has not left our facility at the time we receive your request.

for additional help, please contact us at