How Do I File a Claim for my Lost, Damaged, or Stolen Order? : Merchtable

How Do I File a Claim for my Lost, Damaged, or Stolen Order? Print

Modified on: Tue, 8 Aug, 2023 at 3:37 PM

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

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How Do I File a Claim for my Lost, Damaged, or Stolen Order? Print

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