FAQs

Frequently asked questions. For example, "Do you have a FAQ section?" Yes we do, it is here.

Contact Information
Customer service is available Monday through Friday, between 8:00 am and 5:00 pm Central Standard Time and we'd love to hear from you. Please be ready ...
Mon, 27 Jul, 2020 at 11:38 AM
Backorders
At Merchtable we define a "Backorder" as a product that the store owner is allowing the public to purchase while it is in production (usually afte...
Thu, 23 Jul, 2020 at 3:20 PM
Cookies
A cookie is a unique identifier that is transferred to your device and allows our systems to recognize your device. Merchtable uses cookies to enable many o...
Thu, 23 Jul, 2020 at 3:32 PM
Returns & Exchanges
We want you to be 100% satisfied with your purchase. If you are not, you may return it to us within fourteen (14) days of the delivery date for a refund. P...
Thu, 23 Jul, 2020 at 3:34 PM
Currency
All Merchtable stores are configured to display prices and transactions in the United States Dollar (USD).
Mon, 27 Jul, 2020 at 11:36 AM
Merchandise Purchased at a Live Event
If you have purchased an item at a live event or concert by a Merchtable artist and are in need of a refund or exchange, please email help@merchtable.com an...
Mon, 27 Jul, 2020 at 11:44 AM
Pending Credit/Debit Card Transactions
In some cases, if you experience an error message while attempting to make a purchase with us your bank will temporarily put the transaction total on hold e...
Mon, 27 Jul, 2020 at 11:51 AM
Sizes & Measurements
Sizing charts for most items sold on Merchtable are available at the links below.  Since many of the garments we sell are printed in a wide variety of s...
Mon, 3 Aug, 2020 at 10:21 AM
Digital Music Downloads
Having trouble with a download or expired link? Visit your account at https://shop.merchtable.com/account/digital_files to retrieve your files at any time. ...
Mon, 3 Aug, 2020 at 11:27 AM
Pre-Orders
At Merchtable we define a "Pre-Order" as a product that the store owner is allowing the public to purchase before it has been produced, or while i...
Mon, 3 Aug, 2020 at 11:29 AM